Returns & Exchanges
Returns
All pieces are made to order. For this reason, we generally do not accept returns or refunds unless the item is defective, damaged, or incorrect.
If you believe your order has an issue, please contact us within 48 hours of receiving your item at:
studio@tonychenatelier.com
To be eligible for a return review:
-Item must be unworn and unused
-In its original condition and packaging
-With proof of purchase
Damages and Issues
Please inspect your order upon arrival.
If your item is:
- damaged
- defective
- incorrect
contact us immediately with clear photos so we can evaluate the situation and make it right.
Non-returnable Items
Due to the nature of our production, the following items are non-returnable:
- Made-to-order garments
- Custom or personalized pieces
- Sale items
- Gift cards
If you are unsure about sizing or details, we strongly encourage you to review the measurement on our items' pages or contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If there is an approved issue with your item, we will provide an appropriate solution (repair, remake, or refund where applicable).
A Small Note
Each garment is produced in limited quantities with intention and care.
We encourage thoughtful purchasing and are always happy to assist you before placing an order.