Shipping policy
Order Processing
All items are made to order.
Production begins once your order is confirmed.
Estimated production times are as follows:
- T-shirts / Pants: 7–14 business days
- Vests / Jackets / Coats: 14–28 business days
Please note that production time is separate from shipping time.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates (Canada)
- Free Standard Shipping on orders over $200 CAD
- Standard Shipping (under $200): calculated at checkout
- Express Shipping: flat rate $35 CAD
Shipping rates may vary depending on location and order size.
Delivery Time
Estimated delivery times (after shipment):
- Standard Shipping: 3–9 business days
- Express Shipping: 1–4 business days
Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.
International Shipping
At this stage, we primarily ship within Canada.
For international inquiries, please contact us before placing an order:
tc13designs@gmail.com
Customs & Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
Delays & Responsibility
Once your order has been shipped, Tony Chen Atelier is not responsible for delays caused by:
- shipping carriers
- customs processing
- weather or unforeseen circumstances
Ownership and risk of loss transfer to the customer once the package has been handed over to the carrier.
Incorrect Address
Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible:
We will assist in resolving the issue with the carrier where possible.
A Small Note
Each piece is crafted with intention and care.
Thank you for your patience in allowing us the time to create something meaningful for you.